Legal
Cancellation and Refund Policy
Effective and last updated 23 October 2026
This policy explains how cancelling a Stafrix plan works and when a payment is refunded. It applies to payments for Stafrix plans made to AURENTIAL TECH SOLUTIONS, a sole proprietorship (Udyam Registration No. UDYAM-RJ-33-0132904). It explains the fee and termination sections of our Terms of Service in more detail; if the two ever differ, the Terms of Service apply.
- The trial is free. No card is needed and nothing is charged during the 7-day trial.
- You decide when to pay. Nothing is charged unless you pay for a plan or turn on automatic renewal.
- Cancel any time. Turning off automatic renewal stops future charges, and the time you paid for continues.
- A started period isn’t refunded, except when the service fails you, a payment goes wrong, or the law requires it.
- Nothing is shipped. Stafrix is an online service. There is no physical product or delivery.
- Ask us by email. Write to support@stafrix.com with your workspace name and the payment.
1.What this policy covers
Stafrix is sold as a subscription to an online service: a plan for your workspace, paid monthly or yearly in advance, online or by bank transfer. Access starts as soon as a payment is confirmed. We don’t sell or ship physical goods, so there is no shipping, delivery or return of products.
2.The free trial
- Every new workspace gets a 7-day free trial on the plan it chooses. No payment card is needed, and nothing is charged during or after the trial unless you choose to pay.
- When the trial ends, your account and data are kept but become read-only until you pay for a plan. You can still sign in, see everything and export it.
- Because the trial costs nothing, there is nothing to cancel or refund.
3.Cancelling a plan
With automatic renewal on
An owner or admin can turn off Renew automatically at any time under Settings, Plan & billing. That stops every future charge. The period you already paid for continues to its end date, and the plan then ends.
Without automatic renewal
Each payment covers one period. When it ends, the plan simply ends, so there is nothing to cancel.
When a plan ends
The workspace becomes read-only: everyone can still sign in and see everything, but changes and phone check-ins pause until a plan is active again. No data is deleted, and everything comes back as it was when you pay again.
Closing your account
The owner can delete the workspace from Settings, Company details, or you can write to us. A deleted workspace can be restored for 7 days and is then erased. Fees paid for the current period are not refunded, except as section 4 explains. Export anything you need first.
4.When we refund
Fees for a period that has already started are not refunded, including when you cancel, close your account, move to a smaller plan, or don’t use Stafrix for a while. We do refund in these cases:
- Stafrix doesn’t work as described. Tell us, and we will work to fix it. If we can’t within a reasonable time, you may end your subscription and we refund the prepaid fees for the unused part of the period.
- We stop offering a part of Stafrix you paid for because of a third party’s intellectual property claim. We refund the prepaid fees for that part.
- Money was taken but the payment wasn’t confirmed. Nothing changes in your workspace, and the payment is either confirmed shortly or refunded in full.
- You were charged twice for the same plan and period by mistake. We refund the extra payment in full.
- The law requires a refund.
A refund includes any GST charged on the amount refunded.
Price changes
We give at least 30 days’ written notice before a price changes for future periods. If you don’t agree, you can turn off automatic renewal or close your account before the new price applies, and you are never charged the new price.
5.Changing or renewing a plan
- Paying again for the plan you are on extends it from its current end date, so no time is lost.
- Paying for a different plan, larger or smaller, starts its new period on the day you pay. Time left on the previous plan isn’t refunded or carried over, so where you can, switch near the end of a paid period.
- You can move to a smaller plan once your team fits its limits. What you already set up keeps working, and past payslips never change.
6.Asking for a refund
Email support@stafrix.com from the address of an owner or admin of the workspace, with:
- The workspace’s name.
- The date and amount of the payment, and the payment ID or receipt if you have it.
- Why you are asking for a refund.
We confirm in writing whether a refund is due and how much. An approved refund is started within 7 working days, back to the card, account or UPI app the payment came from; a bank transfer is refunded to the account it came from. Banks and card issuers usually take a further 5 to 7 working days to show it.
7.Contact
AURENTIAL TECH SOLUTIONS, a sole proprietorship
Udaipur, Rajasthan, India
Email: support@stafrix.com